All our products are sold via Amazon.com and are also being shipped from Amazon.com. You have the option there to select the shipping option that suits you best.
Since all of our products are shipped via Amazon, they will provide you with the tracking information.
As much as we hope you will never want or need to return your item, of course, sometimes it may be necessary. Just contact us when that day comes, and we will take care of you to make sure you walk away a happy customer.
Sadly, sometimes customers may need a refund, and we at EpicKids understand that. We pride ourselves on being the friendliest and most customer-oriented company ever. Just contact us, and we will take care of you.
We have this awesome program we call EpicKids Club. If you join, you will receive free offers when we launch new products! YES, I said FREE! You will also receive discount codes and other offers. Best of all, it costs you nothing to join.
We would LOVE to hear your opinion about our products and would like to encourage our customers to leave a review on Amazon.com on the product they bought. Spread the word about your great experience so others can experience it too.
How do I install the toy hammock?
1. Stretch toy hammock in desired location to determine corner placement. Be sure to mark the hook location for each loop. Use of a ruler and level are recommended.
2. Fasten the corner hook. Hang the rear corner loop over hook. Repeat on each side. Make sure that all hooks are secure before use.
Note: If there is no wall stud, use of wall anchor is recommended.
Warning: Do not install above a bed, near a crib, or any furniture that will allow child access. Failure to follow these warnings could result in serious bodily harm.
What is the recommended height to hang the toy hammock?
We recommend hanging the toy hammock 14 inches from the ceiling and 36 inches from the corner on each side.
How far apart should I place the hooks for the toy hammock?
The toy hammock has a lot of stretch. If you plan on filling the hammock with a lot of plush toys, we recommend placing the outer hooks 48 inches from the corner. The more weight you add to the toy hammock, the more you want to stretch it from the corner.
If I need more hooks for the toy hammock, where can I buy them?
Hook screws can be found at your local hardware store.
How many plush animals can the toy hammock hold?
More than 50 small to medium stuffed animals will fit in the hammock. This varies according to size.
How much weight can the toy hammock hold?
The maximum weight is 20 lbs.
Is the toy hammock safe to use for other items?
The toy hammock may be used to store many different items, but it is not designed to store heavy objects. Keep in mind that it is not a toy, and it is not safe to hang from or sit on.
How do I clean the toy hammock?
Machine wash cold, on the gentle cycle. Tumble dry on low.
How do I install the backseat organizer?
How do I wash the backseat organizer?
Wipe with a damp cloth and let it air dry. It cannot be put in the washer or dryer machine.
Does the backseat organizer work on seats without an adjustable headrest?
Yes, it will work on any seat even if you can't move the headrest. You simply secure the strap around the bottom of the headrest.
What is the size of the backseat organizer?
13 x 23.5 inches.
How do I clean the tablet pocket?
Wipe with a damp cloth and let it air dry. It cannot go in the washer or dryer machine.
Does this have a strap on the bottom that will hold it tight against the seat?
Yes, there is a strap at the bottom to hold the backseat organizer in place. We made all of our straps extra long so it will fit around any seat.
Will the table viewer work with the head phones?
Yes! We have designed the tablet holder so there is room to plug in the cord to the headphones.
My child loves the activity book. How can I order another one?
You can actually download as many pages as you wish from the book from the link below. That way your child will never run out of coloring pages of Mr. Chil :)
Download The Coloring Book of Mr.Chil Download The Coloring Book of Mrs.Chil
How deep are the bottle pockets?
They are 4.6 inches deep. Most competitors size is only 3.5 inches.